Support

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship as soon as stock arrives. This is usually on, or close to the specified date on the product page. 

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.  

Delivery timeframes vary depending on your location and do not include dispatch times.   It will take 7-14 working days to deliver your product. Shipping service is free worldwide. 

We primarily use airline delivery service for most deliveries within the US. 

*Please note: All shipping time frames are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the time frames listed above. 

**Please note: During sale events & peak times, extended dispatch times are expected.

If you’re located in the US, shipping service is free for all US orders over $100.

Sure can! If your order was placed less than 90 minutes ago, you can update your delivery address, email, or other personal details via Email. Don’t forget to enter your order number to make these changes.

Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we’ll certainly do our utmost to assist you.

If your order has already shipped, don’t panic! You can still redirect it via the tracking links provided on your shipping confirmation email.

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

Although Post Haste quote us 7-14 working days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with DHL. 

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, frame boxes, ribbons and specialty packaging. 

4. You must provide a photo of your item/s prior to shipping so we can assess the condition. 

** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.

Please contact us to initiate your return.

If your order was placed less than 90 minutes ago, you can cancel and refund your order in full. Please contact us and enter your order number to make these changes.

If it’s been more than 90 minutes since you placed your order,  we may not be able to cancel or amend your order. Please contact us. Our dedicated comfort consultants will investigate your request. Please be aware that our orders are processed swiftly at our fulfilment centre, so we may have limited flexibility, but we’ll certainly do our utmost to assist you.